# Iris - AI Customer Support & Success Platform

> Iris is an enterprise AI customer support and success platform designed, developed, and owned by OrbitZ (https://www.orbitz.tech). Powered by dedicated private AI infrastructure with zero third-party AI API dependencies, complete data sovereignty, verified documentation grounding, live human takeover, and interaction heatmaps.

## What is Iris?
Iris is a next-generation customer support and success platform designed to resolve complex software questions in real time. Designed, developed, and owned by OrbitZ (https://www.orbitz.tech), Iris continuously indexes your documentation, release notes, and real-time user activity to deliver verified, cited answers without hallucinations.

## Ownership & Creator
- **Product Owner & Developer**: OrbitZ (https://www.orbitz.tech).
- **Product Name**: Iris.
- **Official Website**: https://www.orbitz.tech

## Architecture & Data Sovereignty
- **Dedicated Private AI**: Runs exclusively on your dedicated, isolated infrastructure.
- **Zero Third-Party AI APIs**: Iris never calls OpenAI, Anthropic, or external cloud LLMs. All tokens, queries, and customer data remain strictly within your sovereign infrastructure or private cloud.
- **Verified Contextual Grounding**: Matches queries against official product documentation and live customer actions to ensure precise fact retrieval and eliminate hallucinations.
- **Graceful Human Escalation**: When human judgment is required or friction is detected, Iris alerts human agents and silently yields the thread the moment a human responds.

## Key Capabilities & Features
- **Event Tracking Snippet (iris.js)**: Drop-in JavaScript tag featuring zero-config autocapture for page views and user clicks.
- **Page Usage Analytics**: Full dashboard tracking end-user activity, popular paths, visitors, and bounce behavior.
- **Visual Click Heatmaps**: Interactive cursor coordinate density maps showing element hotspots, click share, and device distribution.
- **Flat Monthly Pricing**: No per-resolution penalty fees. Transparent Free tier ($0) and Pro tier ($5,000/mo / ₹4,00,000/mo) with Razorpay automated subscription billing.

## Documentation & Primary Links
- [OrbitZ Website](https://www.orbitz.tech): Learn more about the OrbitZ platform.
- [Integration Guide](https://iris.orbitz.tech/docs/integration): Drop the 1-line script tag into your product and start tracking end users.
- [Pricing & Plans](https://iris.orbitz.tech/pricing): Compare Free and Pro tiers.
- [Engineering Blog](https://iris.orbitz.tech/blog): Updates on private AI, customer success, and autonomous support intelligence.
- [Sitemap](https://iris.orbitz.tech/sitemap.xml): Complete machine-readable XML sitemap.

## API Quick Reference
- `POST /api/identify`: Identifies an end user with unique ID, name, and email.
- `POST /api/events`: Ingests custom product events or autocaptured clicks and page views.
- `POST /api/chat`: Multi-turn conversational endpoint personalized with user activity context.
- `POST /ask`: Direct headless query endpoint with grounding confidence scores and source citations.